Some shoppers are having problems with the $10 Kraft Catalina Checkout coupon printing at Shop 'n Save this week. There could be a myriad of reason why your coupon didn't print, or print correctly - from the machine out of paper to a product not coded correctly in the computer.
All is not lost if you don't get the Catalina, or if it's not for the correct amount.
1. Make sure you purchased the correct sized products. Check the list of participating Kraft products. Exchange products at Customer Service if you need to.
2. Go to Customer Service and tell them what you purchased and the amount of Catalina coupon you should have received. (Pull up the page Coupon Network advertised the offer on on your phone if necessary). Shop 'n Save Customer Service should be able to trigger the Catalina Coupon at the Customer Service registers.
3. Or, call Catalina Marketing (877) 210-1917, option 1. (Give it at least 24 hours after you shop before call so they have the data.) Have your receipt in hand when you call. Tell them what you were supposed to receive. They will ask where you shopped and for the reference numbers on your receipt and research the problem. They can tell if you qualified to receive the checkout coupon and will mail you a Catalina Coupon.
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