Order of Coupons at Schnucks

Order of Coupons at Schnucks

It's not unusual to have to spend time at the Customer Service counter getting our coupon transactions straightened out, or for a cashier to have problems scanning a Wednesday WOWS! coupon.   

We can make life easier for ourselves and the Schnucks employees if we - always hand a Schnucks Coupon to the cashier before manufacturer coupons. 

Kelly left this message in the comments, and I wanted to make sure everyone saw it.

Hi fellow couponers -

I learned something this evening I wanted to share as I have run into this issue before but didnt understand why and it was never explained to me as clearly until tonight [not at the fault of the cashiers, I truly do not think they understood!] 

Customer service on K [big shout out to them!!] explained any time you have a Schnucks coupon - whether it is a drive time, Wednesday WOW or even out of their book, have the cashier ring first. These coupons need to be applied when the transaction is still "open" - before they "close" it for payment. All manufacturers coupons get applied for payment when the transaction is closed. 

If they get a Schnucks coupon after they started applying the payment, the transaction has to be reopened. This seems to confuse the system and it reapplies coupons, but I have yet to see it apply them correctly. It changes coupon and double/triple amounts. Customer service and I went through my transaction and she had to pay me back over $3.50 because coupons didnt reapply correctly. She said she has seen it before when she was ringing and I know I have had this happen twice today, and many times in the past. 

Just wanted to pass this along as it is confusing and not all Schnucks employees will understand what happened.

Kelly

Thank you Kelly and Schnucks Customer Service on K for explaining why coupons might not be applying correctly, and what we can do to make coupon transactions run smoother.